Skol Casino Privacy Policy

At Skol, we respect your privacy and are fully committed to protecting the personal data you share with us. This Skol Casino Privacy Policy explains what information we collect when you register, log in, deposit, play, or withdraw funds through our platform, and how we use, store, and safeguard that information. By creating a Skol account or using the Skol casino app, you agree to the practices described below.

Who We Are

Skol Casino is operated by White Hat Gaming Limited, registered in Malta under company number C73232, with our registered office at 85 St John Street, Valletta VLT1165. Certain functions, including marketing, systems development, payment processing, and customer services, are carried out by our group company White Hat (Holdings) Limited, registered in Gibraltar under number 109784. We hold a licence from the UK Gambling Commission (licence number 52894) for our Skol Casino UK operations, and an MGA licence (MGA/B2C/370/2017) for customers outside Great Britain, though our services are currently offered exclusively to residents of Great Britain.

Information We Collect

When you register or use Skol, we collect several categories of information necessary to provide our services, verify your identity, and comply with our licensing obligations.

• We collect registration details such as your name, date of birth, address, email address, and phone number when you register.
• We collect financial information, including payment card details, e-wallet identifiers, and bank information used for Skol deposit and Skol withdrawal transactions.
• We collect verification documents, such as proof of identity and proof of address, required under our know-your-customer procedures.
• We track your gaming activity, including which Skol slots, live casino, and jackpot games you play, your betting patterns, and your session duration.
• We record your communications with our support team via Skol casino live chat, email, and our Help Centre.
• We collect technical data, such as your IP address, device type, browser, and login timestamps, whenever you use Skol login or access our Skol casino app.

How We Use Your Information

We use the information we collect for a number of purposes connected to running Skol casino online in a safe, compliant, and enjoyable manner.

• We use your data to verify your age and identity before allowing real-money play.
• We process deposits and withdrawals, including Skol casino no deposit bonus and Skol free spins credits, using your financial details.
• We personalise promotions, including our Level-Up Rewards loyalty programme, Skol bonus offers, and any Skol promo code or Skol bonus code campaigns you may qualify for.
• We monitor account activity to detect fraud, money laundering, and problem gambling behaviour.
• We communicate with you regarding account updates, responsible gambling tools, and customer support enquiries.
• We use aggregated data to improve our platform, including our Skol app performance and game selection.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within our Skol casino app to enhance your browsing experience, remember your preferences, and analyse site traffic. Cookies also help us recognise returning players who use Skol login, tailor bonus offers, and measure the effectiveness of our promotions. You can manage cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of Skol casino services, including your ability to register or complete a Skol deposit smoothly.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with selected partners where necessary to operate our business and comply with regulatory requirements.

• We share data with payment processors to facilitate Skol deposit and Skol casino withdrawal transactions through Visa, Mastercard, Trustly, PayPal, Skrill, and Neteller.
• We share information with identity verification providers to confirm your eligibility to play.
• We disclose data to regulators, including the UK Gambling Commission and the Malta Gaming Authority, upon lawful request.
• We may share limited data with our marketing partners, including any Skol casino affiliate programmes, though only in accordance with applicable data protection law.
• We may share information about Skol casino sister sites within our group, White Hat Gaming Limited and White Hat (Holdings) Limited, for account security and fraud prevention purposes.

Data Security

We take data security seriously and implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. All sensitive data transmitted through our website and Skol casino app is encrypted using secure socket layer technology. Customer funds are held at the UK Gambling Commission's medium protection level, meaning your balance is kept separate from our operational funds, although this does not constitute a legal trust arrangement.

Your Rights

As a Skol customer, you have a number of rights regarding your personal data under UK and EU data protection law.

• You have the right to access the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request erasure of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to certain types of processing, including direct marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent, such as promotional emails.
• You have the right to lodge a complaint with the Information Commissioner's Office if you believe we have mishandled your data.

To exercise any of these rights, you can contact our support team at support@Skol Casino.com or through our Help Centre.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterwards as required by our licensing obligations, anti-money laundering regulations, and tax laws. If your account becomes inactive for 12 months, we may apply a monthly maintenance deduction as outlined in our terms, and we will notify you before this occurs. Even after account closure, we may retain certain records for a legally mandated period.

Marketing Communications

With your consent, we may send you information about new promotions, Skol free spins offers, loyalty rewards, and other updates relevant to your account. You can opt out of marketing communications at any time by adjusting your account preferences or contacting our customer support team. Please note that opting out of marketing does not affect essential service communications, such as security alerts or transaction confirmations.

Protecting Minors

Our services are strictly intended for individuals aged 18 and over who are residents of Great Britain. We do not knowingly collect personal data from minors, and we apply strict age verification checks during the Skol register process to prevent underage access to our platform.

Third-Party Links and Sister Sites

Our website may contain links to third-party websites, including partner platforms and Skol casino sister sites within our corporate group. We are not responsible for the privacy practices of external websites, and we encourage you to review their respective privacy policies before submitting any personal information.

Changes to This Policy

We may update this Skol Casino Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. Any updates will be posted on this page, and where changes are significant, we will notify you directly through email or an in-account notification.

Contact Us

If you have any questions about this privacy policy, our data practices, or how we handle information connected with your Skol account, please reach out to our support team via email at support@Skol Casino.com, through our 24/7 Skol casino live chat, or via our Help Centre.